About these terms
These terms apply when you use Online Personal Training UK (also called Online PT UK and OPTUK Coach), a trading name of Audio.Visual.Digital, a sole trader business based in the UK. By creating an account or buying a plan, you agree to them. Please read them alongside our Privacy Policy.
Questions? Email hello@onlinepersonaltraininguk.com.
Last updated: 15 November 2026
Your health comes first
Online PT UK gives general fitness and nutrition guidance. It is not medical advice and it doesn’t replace a doctor, dietitian or qualified healthcare professional.
Speak to your GP before starting if you:
- have a medical condition, such as heart problems, diabetes or high blood pressure
- are pregnant or breastfeeding
- have a history of an eating disorder or disordered eating
- take medication that affects your weight or appetite
- haven’t been active for a long time
Stop and get medical help if you feel unwell, dizzy, faint or in pain while following your plan.
Your targets are calculated from the information you give. They’re only as accurate as that information, and everyone’s body responds differently, so we can’t guarantee any particular result.
Who can use it
- You must be 18 or over.
- The service is designed for people in the UK, with prices in pounds sterling.
- You’ll need a phone or smartwatch that tracks your calories and activity, and a set of scales.
- Each account is for one person. Keep your password private and give accurate information, because your plan depends on it.
Plans and prices
Each plan is a one-off payment, not a subscription, so you’ll never be charged again automatically.
| Plan | Price |
|---|---|
| 4 weeks | £20 |
| 8 weeks | £35 |
| 12 weeks | £50 |
| 16 weeks | £60 |
Prices are shown in pounds sterling and are the total you pay. Payment is taken securely by Stripe when you choose your plan, and Stripe emails you a receipt.
If we change our prices, it won’t affect a plan you’ve already paid for.
How your plan runs
- Your plan starts on the weekly check-in day you choose during setup, which can be up to a week away. Any days before then are a free head start.
- It ends after the number of weeks you bought.
- Please finish setting up soon after paying. If you haven’t started your plan within 8 days of paying, its time starts counting anyway.
- When your plan ends, you can still log in and look back at your history. To keep logging and checking in, buy a new plan.
Cancelling and refunds
Under UK consumer law, you can cancel within 14 days of buying a plan, for any reason. Email hello@onlinepersonaltraininguk.com to cancel.
- If your plan hasn’t started yet, you’ll get a full refund.
- If your plan has started, you’ll get a refund minus an amount for the days you’ve used, in proportion to the length of your plan.
We’ll refund you within 14 days of you cancelling, to the card you paid with. When you cancel, your access ends.
After 14 days, you’re still protected by your normal consumer rights. If the service isn’t provided with reasonable care and skill, tell us and we’ll put it right or give you a refund.
Using the service fairly
Please don’t share your account, copy or resell the service or its content, try to get around the payment system, interfere with how it works, or use it for anything illegal. If you do, we may suspend or close your account.
Closing your account
You can stop using Online PT UK whenever you like. To delete your account and your data, email hello@onlinepersonaltraininguk.com. Deleting your account doesn’t by itself give you a refund. See Cancelling and refunds above.
Changes to the service or these terms
We’re always improving Online PT UK, so features may change. We won’t make changes that take away what you’ve paid for during your plan.
We may update these terms. If a change is significant, we’ll tell you before it applies to you.
Our responsibility to you
We’ll provide the service with reasonable care and skill. We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for loss that wasn’t foreseeable, or for business losses, as the service is for personal use.
We work to keep the service running, but it may occasionally be unavailable, for example during maintenance.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Your legal rights as a consumer are not affected.
Content
The app, guides and everything on this website belong to us. You’re welcome to use them, including downloading the PDF guides, for your own personal use.
The law that applies
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.